Information explaining how Lockwoods Florist collects, stores and protects your personal information when using our website and services.
Lockwoods Florist takes your privacy seriously and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and store information when you use our website or contact our florist.
By using this website and providing your information, you agree to the terms outlined within this Privacy Policy.
For the purposes of the UK Data Protection Act 2018, the data controller is Lockwoods Florist. We only collect information necessary to process orders, respond to enquiries and provide customer services.
If you contact us or place an order, we may collect information including your name, delivery address, billing address, telephone number and email address.
We do not knowingly collect sensitive personal information without your consent.
We may contact you by telephone, email or post regarding your order or enquiry where necessary.
Your information is stored securely within the UK and may be accessed by authorised staff or trusted service providers supporting the operation of our florist website and order services.
Where necessary, information may be shared with payment providers, courier services or trusted third party suppliers solely for the purpose of fulfilling your order or processing payment securely.
We do not share your personal information with third parties for marketing purposes without your consent.
We may use general website usage statistics to help improve our website and customer experience. This information does not personally identify individual users.
We aim to keep all customer information accurate and up to date. If you would like your information updated or removed, please contact us and we will respond as quickly as possible.
Our website may use cookies to improve your browsing experience and help the website function correctly. Cookies are small text files stored on your device which help us recognise returning visitors and monitor website performance.
Most web browsers automatically accept cookies, however you may change your browser settings if you wish to decline or manage them. Please note that disabling cookies may affect the functionality of some areas of the website.
We use reasonable security measures to help protect your information against unauthorised access, misuse or loss. While we take care to safeguard personal information, no online transmission can ever be guaranteed completely secure.
Payment transactions completed through our website are processed securely using encrypted payment systems.
We only retain personal information for as long as necessary to provide our services, fulfil legal obligations or resolve customer queries where required.
We may disclose personal information where required to comply with legal obligations or where permitted by law. Information may also transfer as part of a business sale or ownership change where applicable.
You are entitled to request a copy of the personal information we hold about you and may request corrections where necessary.
Lockwoods Florist may update this Privacy Policy from time to time. Any significant changes will be published on this page.
If you have any questions regarding this Privacy Policy or how your information is used, please contact us here.
Lockwoods Thorne are my go-to every time. Recently bought flowers for my wife's birthday, beautifully presented and she was over the moon.
Steve
My mother’s funeral flowers were stunning. Lockwoods adapted the options beautifully and created the perfect combination.
Andy
Received a beautiful bouquet as a leaving gift. Absolutely stunning, lasted for the best part of two weeks and the flower quality was great.
Charlene
The floral tribute was outstanding. Each flower was beautiful and carefully constructed.
Heather
Amazing range of flowers, always something to suit your needs and amazing prices too.
A
Ordered flowers to surprise my friend. They made her day and were still going strong weeks later.
Mitchell
Loyal customer for ages. Best flower range in the region.
Maxim
Can’t fault this florist at all. I made a last minute purchase and the flowers arrived the next morning.
Abigail
Ordered a last minute Christmas present for my mum. It was delivered within the hour and she was thrilled.
Christine
Beautiful arrangement of flowers delivered next day. Thank you so much.
Cr
The young girl in the Thorne shop was so lovely when I ordered flowers for my husband’s funeral.
Amanda
The bouquet blossomed and looked and smelled amazing a week later. Very impressed with Lockwoods.
Gary
Fiona has been making me a Christmas table decoration every year for over 20 years and they are always amazing.
Margaret
Fantastic service. Beautiful flowers done for a funeral at very short notice. Will definitely recommend.
Trufc
Superb service once again. Beautiful arrangements, all flowers perfect and fresh.
Jan
Excellent speedy service and always willing to go the extra mile.
Allan
Excellent service. The wedding flowers were amazing and the staff definitely have a good eye.
Terrie
Received a beautiful bouquet for my birthday. It was absolutely gorgeous and lasted a whole month.
Sandy